We take your privacy seriously - here's how we handle your info
Last Updated: November 6, 2025
Look, we get it - nobody really enjoys reading privacy policies. But here at Zephyr Aethereal Auto Repair, we're pretty straight-up about how we handle your personal details. We've been working on high-end European cars for years, and just like we treat your vehicle with respect, we treat your data the same way.
This policy covers what happens when you interact with our shop - whether that's dropping by our West Vancouver location, calling us up, or poking around our website. We're not gonna sell your info to some random marketing company or spam you with junk. We're mechanics, not data brokers.
By using our services or website, you're basically agreeing to what's laid out here. If something doesn't sit right with you, give us a shout at service@zephyraethereal.info and we'll talk it through.
When you book an appointment or drop off your ride, we're gonna need some basics:
When you're browsing our site, we pick up some technical bits:
When we hook up your European beauty to our diagnostic equipment, we're pulling data from your vehicle's computer systems. This includes error codes, performance metrics, and system readings. We keep this on file 'cause it helps us track patterns and fix issues faster next time around.
We're not collecting this stuff just for fun. Here's what we actually do with it:
Scheduling appointments, performing repairs, ordering parts for your specific vehicle, and keeping track of your service history.
Sending you updates about your repair, answering questions, and occasionally reminding you about scheduled maintenance.
Processing payments, generating invoices, and keeping financial records straight for tax purposes.
Making our website better, understanding which services you guys need most, and improving our overall operation.
We won't hit you up with marketing stuff unless you've said it's cool. And even then, it'll be relevant - like letting you know about seasonal maintenance specials or new services we're offering.
We're pretty protective of your info, but there are a few situations where we might need to share it:
Sometimes we need to order specific parts or consult with specialized techs. We'll share your vehicle info and contact details, but only what's necessary to get the job done right.
When you pay by card, that info goes through secure payment processors. We don't actually store your full credit card details on-site.
If you're doing an insurance claim, we'll need to share repair estimates and documentation with your insurance provider. That's just how the game works.
If the law says we gotta hand over information (like a court order or regulatory requirement), we don't really have a choice. But we'll only share what's legally required.
We do NOT sell your personal information to third parties. Period.
Just like we wouldn't leave a client's Porsche unlocked in the parking lot, we don't leave your data hanging out in the open. Here's what we do to keep things secure:
Real talk: No security system is 100% foolproof. We do our absolute best to protect your info, but if you notice anything sketchy or have concerns, let us know right away at service@zephyraethereal.info.
Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are little files that help our website remember you and work better.
| Type | Purpose | Duration |
|---|---|---|
| Essential | Make the site actually work | Session |
| Functional | Remember your choices | Up to 1 year |
| Analytics | Help us understand usage | Up to 2 years |
You can disable cookies in your browser settings if you want, but heads up - some parts of the site might not work as smoothly. Most browsers let you manage cookies pretty easily these days.
Under Canadian privacy laws (specifically PIPEDA), you've got some solid rights when it comes to your personal info. Here's what you can do:
You can ask to see what personal info we've got on file for you. We'll show you what we have within a reasonable timeframe.
If something's wrong in our records - wrong phone number, outdated address - just let us know and we'll fix it up.
Want us to delete your info? We can do that, as long as we don't have a legal reason to keep it (like warranty records or tax documents).
Don't wanna get marketing emails? No problem. You can unsubscribe anytime or tell us to stop contacting you for promotional stuff.
You can request a copy of your data in a format that's easy to use if you wanna take it elsewhere.
If you think we're not handling your data properly, you can file a complaint with the Privacy Commissioner of Canada.
To exercise any of these rights: Just shoot us an email at service@zephyraethereal.info or call (604) 555-2847. We'll get back to you within 30 days.
We don't keep your info forever - that'd be weird and unnecessary. Here's our general approach:
After the retention period's up, we securely delete or destroy the info. For physical documents, that means shredding. For digital stuff, permanent deletion from our systems.
If you haven't been in for service in a while and we don't have a reason to keep your info, we might reach out to see if you wanna stay on our books or if we should remove your details.
Our services aren't aimed at kids under 16. We don't knowingly collect personal information from minors without parental consent.
If you're under 16 and somehow ended up giving us your info through the website, please have a parent or guardian reach out to us so we can delete it. And honestly, if you're under 16 and worried about luxury European car repairs, you're probably overthinking your future a bit (though we appreciate the planning ahead!).
If you're a parent and think your kid's info somehow ended up in our system, contact us immediately and we'll sort it out.
Sometimes we gotta update this privacy policy - maybe laws change, we add new services, or we find better ways to protect your info. When we make changes, we'll update the "Last Updated" date at the top of this page.
If it's a major change that affects how we handle your data in a significant way, we'll let you know directly - probably via email if we've got your address on file.
It's worth checking back here once in a while to see if anything's changed. We won't make it a habit of changing things just for fun, but when updates are necessary, they'll show up here.